About Amber Arch

Amber Arch has a long running relationship with a wide variety of service providers, being in the mystery shopping business since 1995. Our head office team can not only help you drive your business's performance forward, but increase customer loyalty and of course sales.

Our clients can choose from an unlimited range of mystery shopping formats and customer feedback surveys as well as staff training programmes.

Based on our in depth understanding of retailing, customer service provisions and the challenges they bring, we can help identify achievements and areas of improvement. Through our mystery shopping programmes we can provide tailor-made, cost effective rewards and solutions.

Why use us

It is essential that every member of your team consistently provides a level of service which either meets or exceeds your customers expectations. Only by examining the service you are providing, from the perspective of your customers, can you genuinely know how you are performing.

Amber Arch mystery shoppers will cost-effectively provide you with the invaluable knowledge you need to develop your competitive edge and build customer loyalty. Visit our mystery shopping programmes page for more information on our mystery shopping programmes.

69% of customers are likely to leave a business due to bad customer service. So customer service is a key factor businesses need to measure.