About us

Amber Arch have been established since 1995 and are based in the North East of England. We have a huge database of mystery shopping staff throughout the UK and Ireland, fully trained to provide a wide range of services. Our clients can choose from an unlimited range of mystery shopping formats and customer feedback surveys as well as staff training programmes.

Mystery Shopping is our forte and our head office team are highly trained professionals with many years of top-level, front-line experience. Based on our depth of understanding of retailing, customer service provisions and the challenges they bring, we can help identify achievements and areas of improvement. Through our mystery shopping programmes we can provide tailor-made, cost effective rewards and solutions.