Archive for June, 2010
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Customer service is at the forefront of any successful business, it is what encourages clients to return time after time, meaning that it can have a real impact upon a company’s bottom line. Of course, being so close to their company, it can be very difficult for business owners to objectively look at their staff and identify problem areas. We at Amber Arch believe that mystery shopping is one way that restaurants, shops and many other businesses can monitor their performance, in an unbiased way.
At Amber Arch, we believe that the best mystery shoppers are the general public. The main reason for this is that almost everyone has experience of eating in a restaurant or shopping in a store, as a result the public know exactly what they would and would not expect from a business or employee.
The mystery shoppers that we currently work with are based throughout the UK and Ireland. The main similarities of each and the main things that we look for when employing a new shopper are that they are observant, reliable, focussed and that they have a good memory.
Anyone that is interested in mystery shopping can apply through our website, simply visit the ‘become a shopper’ page of the website and fill out the registration form. If we think that you would be ideal for a position with us, we will contact you to discuss the opportunities available.
If you are interested in becoming a mystery shopper, or you think that your business could benefit from having one of our team visit you and monitor your customer service, contact us by calling our local number or by filling out our online contact form. You can also find out more about the mystery shopping services that we have to offer by browsing our site.