Archive for September, 2010
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Mystery shopping is a great way for businesses to gain invaluable knowledge regarding their customer service and processes. It acts as a means of providing genuine feedback based on actual experiences, allowing businesses to improve and build on key areas in order to gain more income and enhance customer experience. The increasing online presence of mystery shopping has proved beneficial to both businesses and individuals acting as mystery shoppers, but in turn, has also led to numerous scams emerging within the industry, which must be carefully avoided.
If you are an individual looking to work for a mystery shopping company, make sure to do your research to see what other people have said about the company. Look to see if they provide examples of businesses who they’ve offered services to, to see if they appear legitimate.
Here at Amber Arch, we are a reputable and well-established specialists in mystery shopping, so you can be sure you’re getting the real deal. We have an impressive client list who are all extremely happy with the services which they have received from us, and all continue to be highly successful.
Some of the services we offer include;
• Video Mystery Shopping
• Focus Groups
• Telephone Mystery Shopping
• Exit Polls
The mystery shopping involves our team conducting a series of investigations, which may be by telephone, face-to-face, or simple observation. Word of mouth is a powerful tool, and a positive experience may be passed on by the customer to others. By enhancing elements of your business based on the feedback, your chances of gaining returning customers and positive experiences being shared will be maximised, thus contributing to a priceless company reputation. Don’t let scams ruin the benefits of mystery shopping. Trust Amber Arch for reliability, honesty and accuracy.