Archive for November, 2010
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Although the news in August suggested that there’s been a strong retail sales growth and there have been reports of improving industrial exports, which offered a ray of sunshine for retailers in the aftermath of the recent recession. There is still a lot that retailers can do (and not just the large High Street names, but small independent shops) to beat the recession and improve their profit. One of which is by taking advantage of the tailor made mystery shopping services offered by us here at Amber Arch.
Since establishing in 1995, here at Amber Arch we’ve gained an excellent reputation for being a high quality mystery shopping company – and you can be sure that we will measure your customer’s satisfaction to retrieve honest and accurate feedback, which will help you improve your business while beating the aftermath of the recession.
All Amber Arch mystery shoppers are fully trained to provide a wide range of services, and our clients can choose from an unlimited range of mystery shopping formats (including competitor visits, focus groups and exit questions) and customer feedback surveys, as well as staff training programmes. Put simply this means we’ll be able to cost-effectively provide you with the invaluable knowledge you need to develop your competitive edge and build customer loyalty.
The information we receive is then presented in various formats so that you can access the information 24 hours a day and beat the recession by making any needed improvements.
Only by examining the service you are providing from the perspective of all your customers are you able to genuinely know how you’re performing in a time when we’re all watching our pennies. So if you, like us, believe that it’s essential that every member of your team consistently provide a level of service which either meets or exceeds your customer’s expectations then why not take advantage of our mystery shopping service.