Archive for December, 2010
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As management or the owner of a business, no matter what its size, it can be difficult to gauge how your staff’s levels of customer service are. Are they polite, helpful and friendly when not under the observation of any management or are there ways that they and your business as a whole could improve? Here at Amber Arch we can supply you with a mystery shopping service that can highlight both successes and failures with your company’s customer service.
Our mystery shopping service is aimed at discovering customer satisfaction levels and through using the results is a great way to improve your business. If you have a high turnover of staff or are weighed down by vast amounts of paperwork and are unable to get out onto the frontline as often as you may wish, adequate standards from your staff may slip, resulting in a negative impact on your business as a whole.
Here at Amber Arch our mystery shopping programmes, which can range from exit polls to focus groups and video mystery shopping to competitor visits, will generate reports that are completely unique to your business so that you can then use the results as you wish. Our secret, mystery shoppers can be used throughout the country and in a range of businesses to provide invaluable results on your customers levels of satisfaction.
As a mystery shopper will see firsthand how your staff apply themselves as they act as a customer, they are in a prime position to highlight to you as an owner or manager where your company’s problems lie so that you can improve.
If you feel there may be a problem with your staff’s levels of customer service and your customer’s levels of satisfaction, then the mystery shopping programmes on offer here at Amber Arch can identify the problems and help to improve your business at every level.