Mail Order/Internet Mystery Shopping

Online shopping is convenient, efficient and time effective and is used by millions of consumers around the world. But what do your customers think about the online services offered by your company? Do your orders arrive on time, addressed and delivered correctly? Is the item as per its description? How effective is your returns policy?

Our Mail Order Mystery Shopping Programme will provide you with an insight into your customers' experiences, either on line or via the telephone. We will provide you with vital information, from accessing your web site, ordering products on line, cancelling orders, booking/cancelling appointments, or just checking out the ease of navigating your website.

A written mystery shopping report will be provided along with statistical analysis.