Amber Arch Clients

We understand that within the retail industry each business has different expectations, goals and clientele. We work with each new client to devise mystery shopping programmes that will deliver exactly what they need and customise the type of mystery shopping required.

Whatever the size of your business, Amber Arch can help you make the most of all your customers and ensure that your staff are delivering the kind of service you can be proud of. We will help you identify your critical business issues and assess them for you if you require, we can also provide training to make your goals reality. Our mystery visitors have the experience and knowledge of customer service to measure your businesses success. Some of the programmes we offer as a mystery shopping company include:

  • video mystery shopping
  • telephone mystery shopping
  • mail order mystery shopping
  • web enquiries
  • on-site mystery shopping

Your Programmes Results

The results from our mystery shopping programmes can be accessed on line, with real time results 24/7. All summary reports are interactive and can be used to drill down to see your strengths and areas for improvements. We can tailor the individual store reports to your needs, including as much or as little commentary as you like. Along with this clear online reporting, we will supply you with all the analysis you could want. This service is at no extra cost.

As well as having an extensive reporting and analysis system, we hold a large database of experienced mystery visitors, who are trained in all forms of mystery shopping, and provide detailed and constructive feedback for your business.