Mystery Shopping Programmes

Mystery Shopping Programmes are not a 'one size fits all' solution and what works for one retailer may not be the best course of action for another. Amber Arch will work with you free of charge to devise a full assessment programme to best suit your needs. Many forms of assessment are possible and the perfect programme can often include different types of assessment at different times to best suit the needs of your business. Our most popular mystery shopping services are:

Online and Mail-Order Mystery Shopping

The Web

Online shopping is convenient, efficient and time effective and is used by millions of consumers around the world. But what do your customers think about the online services offered by your company? Do your orders arrive on time, addressed and delivered correctly? Is the item as per its description? How effective is your returns policy? Our Online Mystery Shopping Programme will provide you with an insight into your customers' experiences on line. We will provide you with vital information, from accessing your web site, ordering products on line, cancelling orders, booking/cancelling appointments, or just checking out the ease of navigating your website.

The biggest factor between competitors after price is the customer service they offer.