Customer Service Training

With years of experience in the field, who better to carry out your customer service training than Amber Arch?

If you’re a business professional, our training department can help you to develop your team, allowing them to achieve their full potential.

Whether you have one store and are looking for a sales training course, or 500 stores and are keen to develop your future strategy, we can help you find the best customer service training program to suit your business.

On joining Amber Arch, you will have an initial discussion with our customer service training consultants to establish what route you would like your program to take. We provide a variety of programmes which include management and customer service training.

Bespoke Training Programmes

At Amber Arch, we develop training programmes to your suit your particular business needs. Some of our packages offer a full week of ongoing training in-house, while others can involve large group training sessions and on-the-job coaching.

With our independent ideas and resources, we can devise training programmes that make real improvements to your customer service standards. Some of our packages include:

  • Time management
  • Recruitment
  • Driving sales
  • Basic sales training
  • Advanced sales training
  • Train the trainer
  • Store manager training
  • Advanced store manager training
  • Handling Disciplinaries
  • Mystery Shopping Training

In addition to these existing packages, we would love to work with you to develop new and bespoke programmes that fully meet your needs.

As one of the UK’s longest established mystery shopping companies, your customer service training for employees is in the best possible hands. To find out more, contact us today!

A staggering 90% of customers who are unhappy will never say anything to the company, however they naturally move on to the competition.