As a business owner it can often be difficult to gauge the levels of customer service your employees are providing out on the shop floor. For a successful business you must take care of each and every customer who walks through the door and if this is not the case the likelihood is that your business will suffer. To judge the level of service your employees provide, the most effective option is to invest in the mystery shopping service we offer here at Amber Arch.
Our mystery shoppers will go undercover to get a true reflection of the customer experience within your business. Once the task has been completed you will receive in-depth, honest and accurate feedback as to the areas in which your business works well, along with elements that need to be addressed.
Mystery shopping is highly beneficial to your business as you will be able to work on and improve the areas of weakness that have been recognised. Service is one of the key parts of continually running a successful business so if you can quickly recognise the areas in which your employees are not up to standard you can address accordingly and move forward.
Here at Amber Arch, after consulting with the anonymous shopper who visited your premises, we will be in a prime position to offer you advice and guidance as to the best way to step up the service you provide to move ahead of your nearest competitors.
Retail is a sales driven business and if you are employing staff who are not welcoming and helpful, people will be less inclined to walk through the door and put money in your till. With mystery shopping from Amber Arch, you have the option of collating information regarding the customer service you offer, before addressing any problems to ensure the long running success of your business.