Restaurant & Bar Mystery Shopping

Whether you operate a large chain of 5* restaurants or a single independent café, Amber Arch’s bespoke restaurant and bar mystery shopping programmes can help assess your customer experience, including recorded calls for reservations. You may only want to examine service or perhaps the food and drink too; rest assured we can do it all. Working with us, you can develop a report which is suited to your needs, focusing on the areas that you feel are most important.

There are an overwhelming number of reasons why people to choose to eat or drink at a certain location. By getting a true insight in to the customer experience, you can see why you are attracting customers and show areas where you may be putting a customer off returning in future. We can help you avoid those bad reviews which can lose a lot of potential custom with our detailed reports. We spend longer proof reading and checking our reports than any other company, as we are proud of the quality and accuracy of the information we present.

Testimonials

Working across all sectors since 1995, the reputation of Amber Arch is second to none.

"We have been working with Amber Arch for over twenty years and are delighted with their service. They offer us just what we need. They are adaptable, reliable and the quality is second to none. They have never missed a deadline for us and the range of reporting is perfect for us. In fact, everything we have asked for has been delivered on time and at the highest standard."

SALES DIRECTOR, FASHION RETAILER

After meeting a number of recommended partners we decided that Amber Arch understood the strategic and operational reasons for the measurement and were willing to invest in an innovating measurement process. We have continued to innovate the process over the past years with the team from Amber Arch. We can honestly say the Amber Arch team delivered a value add to the services we are delivering on time with a very professional manner

Operations Manager, Facilities Management

Amber Arch immediately understood our requirements and provided a responsive and friendly customer service from day 1. The delivery of service was a huge improvement on that provided by our previous supplier, with reports being delivered much quicker, in a much simpler format and with much more insight. I wouldn’t hesitate in recommending the service of Amber Arch to anyone.

International Communications Manager, Jewellery Industry

Find out more about our services

We always want to hear from you! Let us know how we can help you and we’ll do our very best.