Mystery Shopping Programmes
At Amber Arch our mystery shopping programmes aim to measure levels of customer satisfaction. This may be achieved by comparing the service you provide, not only with that of your competitors but also with your customers' expectations.
Our research services, which may take the form of on-site mystery shopping programmes, focus groups or exit polls, are devised to precisely meet the individual needs of major retailers and other service providers.
The resulting information is presented in various formats so that you may access the information 24 hours a day. Our mystery shopping programmes generate reports that are bespoke and contain a accurate statistical analysis.
We can also help you to move forward, by highlighting areas for improvement and designing training programmes to improve performance and sales.
- Mystery Shopping Programmes
- Video Mystery Shopping
- Telephone Mystery Shopping
- Mail Order/Internet Mystery Shopping
- Competitor Visits
- Focus Groups
- Exit Polls
- Training
- Staff Satisfaction Surveys
Secret Shoppers & Mystery Visitors
Secret shoppers and mystery visitors are the same as mystery shoppers; their tasks are the same. Secret shoppers and mystery visitors can help you improve your business, by offering you a unique view of your customers and potential customers perspectives.
The use of secret shoppers is now widespread, and the information you can gather by using them is invaluable. Without knowing where problems lie, there is no way of determining how you can improve.
Amber Arch offer various mystery shopping jobs, for more information please click on the link, where you can find more details on becoming mystery visitors.