Mystery Shopping Programmes

At Amber Arch our mystery shopping programmes aim to measure levels of customer satisfaction. This may be achieved by comparing the service you provide, not only with that of your competitors but also with your customers' expectations.

Our research services, which may take the form of on-site mystery shopping programmes, focus groups or exit polls, are devised to precisely meet the individual needs of major retailers and other service providers.

The resulting information is presented in various formats so that you may access the information 24 hours a day. Our mystery shopping programmes generate reports that are bespoke and contain a accurate statistical analysis.

We can also help you to move forward, by highlighting areas for improvement and designing training programmes to improve performance and sales.

Amber Arch offer various mystery shopping jobs, for more information please click on the link, where you can find more details on becoming a mystery visitor.