Have you ever wanted to experience your outlets as a customer? The customer view offered by our video mystery shopping assessments here at Amber Arch is second to none and can be provided with or without a fully scored and narrative report should you wish. Our videos are embedded into secure online documents, meaning that you can watch the action 24/7, wherever you wish, rather than having to distribute DVDs companywide. However, if you would prefer your videos in another format, we can do this for you.

The training benefits of video mystery shopper services are also huge — how better to demonstrate where improvements can be made than by showing staff exactly what the customer sees? By seeing exactly how the interaction flowed, you can point out exactly where the gaps may be in the service that you offer. Should you be greeting people quicker? Are your staff noticing when a customer needs help? Are they showing off their product and brand knowledge? Are they picking up on opportunities to close the sale? Video mystery shopping is a great incentive for your staff to show off their skills and increase their productivity every day.

We have specialised video mystery shoppers who are able to record their visits using state-of-the-art covert equipment. We ensure that the video shopper is able to provide high-quality sound and video footage before they undertake any video visit for us, so that you are guaranteed to see everything that you want to in the visit.

Video mystery shopping is quickly becoming the future of mystery shopping with a wide range of industries taking part including retailers, housing, automotive, fitness, leisure and many more. Why not see what our service could offer you?

market research

Customer Service Training

If you’re a business professional, our training department can help you to develop your team, allowing them to achieve their full potential. Whether you have one store and are looking for a sales training course, or 500 stores and are keen to develop your future strategy, we can help you find the best customer service training program to suit your business. On joining Amber Arch, you will have an initial discussion with our customer service training consultants to establish what route you would like your program to take. Rest assured that we develop training programmes to suit your particular business needs. Some of our packages offer a full week of ongoing training in-house, while others can involve large group training sessions and on-the-job coaching. With our independent ideas and resources, we can devise training programmes that make real improvements to your customer service standards.

customer service

Market research

Amber Arch is here to help you ascertain all you need to know about the service you are delivering. We have a number of market research strategies, all listed below, which show how your customers value what you do. We use the information to help devise the perfect mystery shopper services for your business, as well as identifying the training needs of your staff.

Exit Polls • Focus Groups • Customer & Staff Satisfaction Surveys • Improving Market Research

Did you know?

The biggest factor between competitors after price is the customer service they offer...

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