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Telephone Mystery Shopping

Telephone Mystery Shopping is a useful tool to establish how your customers are being dealt with either at store or head office level. Remember, a telephone call may be the first contact between your company and a potential customer and it is vital that a good first impression is created.

Our telephone mystery shopping programme provides a detailed insight into the way your calls are answered, the telephone manner of your operatives, the way in which they deal with customer enquiries and the reliability of your business at returning calls. Telephone mystery shopping is very beneficial when used as a part of training initiatives, or to check on customer service training which has already been implemented

A written mystery shopping report will be provided for each telephone call made, along with an audio recording if required.