Video Mystery Shopping

At Amber Arch we feel our video mystery shopping is a really effective way to capture the true level of service being offered to your customers. With the use of hidden digital video cameras, the mystery shoppers can record the entire visit.

Whether it is used to replace report based mystery shopping, or just to target weaker stores on an ad hoc basis, our Video Mystery Shopping Programme can provide all the information you need to assess the customer service being provided in your stores. Each video mystery shopping visit is supplied on DVD format or can be accessed through our secure website.

A written mystery shopping report, which gives scores, rolling averages and analysis is also available with each video visit to enable accurate comparisons.