Covid19 Compliance Monitoring
It’s never been more important to ensure your staff and customers feel safe and valued. Customers expect brands to have all necessary procedures in place to protect them. By adding Covid19 compliance criteria to your mystery shopping customer service reports you can ensure that all procedures are being followed and identify areas where further training or guidance may be required, whilst maintaining excellence of service.
We also offer compliance audits, looking purely at aspects such as PPE use, floor markings, store announcements and social distancing, rather than focusing on customer service.
From smaller brands with one outlet to multinational companies, and local authorities looking to ensure compliance within their boundaries, Amber Arch can devise a programme to meet your changing needs in the new normal.