Our long experience in the mystery shopping field here at Amber Arch allows us to guide and work with you to devise the perfect report format — a process which is completely free of charge.
You can also be assured that as part of our comprehensive mystery shopping services, our shoppers will be fully briefed prior to each visit and can make any enquiry that you wish. This will allow thorough assessment of staff behaviour to take place when they are faced with a variety of scenarios. Whether you know exactly what you would like to do or you would like some advice, our service is centred on your needs.
No matter how big or small, each of our visits is something that we take pride in completing to the best standard. All reports are submitted to us by the shopper within 24 hours of the visit, to ensure the details are fresh and we get as much detail as possible. After this, we process each report to check it is as accurate and comprehensive as possible. At the end of the process, we provide a beautifully written report which is presented to suit you with your logos and choice of colours.
As well as distributing reports to all relevant staff, all of our work is accessible around the clock on our online system. We use an interactive system which allows you to analyse and compare the results that you have received between different locations and over time. You can highlight where you have scored most over a period of time, where you have lost the most points, where you have made the most progress and much more. With our comprehensive mystery shopper services, you will be able to make your company the best it can be.
Customer Service Training
If you’re a business professional, our training department can help you to develop your team, allowing them to achieve their full potential. Whether you have one store and are looking for a sales training course, or 500 stores and are keen to develop your future strategy, we can help you find the best customer service training program to suit your business. On joining Amber Arch, you will have an initial discussion with our customer service training consultants to establish what route you would like your program to take. Rest assured that we develop training programmes to suit your particular business needs. Some of our packages offer a full week of ongoing training in-house, while others can involve large group training sessions and on-the-job coaching. With our independent ideas and resources, we can devise training programmes that make real improvements to your customer service standards.
Market research
Amber Arch is here to help you ascertain all you need to know about the service you are delivering. We have a number of market research strategies, all listed below, which show how your customers value what you do. We use the information to help devise the perfect mystery shopper services for your business, as well as identifying the training needs of your staff.
Exit Polls • Focus Groups • Customer & Staff Satisfaction Surveys • Improving Market Research
Did you know?
The biggest factor between competitors after price is the customer service they offer...