Comprehensive Mystery Shopping

Your bespoke mystery shopping solution.

We know that every retailer is different and therefore we provide a service which matches your individuality and is created to meet your needs, whether that is:

Custom reports

Each assessment has its own bespoke checklists, specifically designed to find out exactly what you’d like to know.

Assessments you can trust

Every shopper is hand picked for each assignment, and fully briefed before any assessments are undertaken. Our first class QA team ensure our exacting standards are delivered first time, every time.

Comprehensive Reporting

All completed assessments are available on our secure portal 24/7, alongside a wealth of tools to track performance at all levels.

Put yourself in your customer’s shoes.

Our comprehensive reports are available 24/7 for your convenience. We take pride in our work and always aim to deliver the best quality that we can. There is no other company which dedicates as much time as us per report, just to ensure you are getting the most accurate and detailed report possible.

Testimonials

Working across all sectors since 1995, the reputation of Amber Arch is second to none.

Amber Arch immediately understood our requirements and provided a responsive and friendly customer service from day 1. The delivery of service was a huge improvement on that provided by our previous supplier, with reports being delivered much quicker, in a much simpler format and with much more insight. I wouldn’t hesitate in recommending the service of Amber Arch to anyone.

International Communications Manager, Jewellery Industry

After meeting a number of recommended partners we decided that Amber Arch understood the strategic and operational reasons for the measurement and were willing to invest in an innovating measurement process. We have continued to innovate the process over the past years with the team from Amber Arch. We can honestly say the Amber Arch team delivered a value add to the services we are delivering on time with a very professional manner

Operations Manager, Facilities Management

"We have been working with Amber Arch for over twenty years and are delighted with their service. They offer us just what we need. They are adaptable, reliable and the quality is second to none. They have never missed a deadline for us and the range of reporting is perfect for us. In fact, everything we have asked for has been delivered on time and at the highest standard."

SALES DIRECTOR, FASHION RETAILER

PACKAGES

Mystery Shopping packages.

All our mystery shopping services, as well as the reports that go with them, are fully bespoke to you.

Comprehensive

With our comprehensive mystery shopper services, you will be able to make your company the best it can be.

Video

We have specialised video mystery shoppers who are able to record their visits using covert equipment.

Telephone

Our phone mystery shopping programmes provide a detailed insight into the specifics of your customer calls.

Online & Mail Order

online and mail-order mystery shopping programmes will inform your customers’ online experience.

Find out more about our services

We always want to hear from you! Let us know how we can help you and we’ll do our very best.

GET STARTED

The latest from the industry.

Transform your business with our mystery shopping services.

Comprehensive Mystery Shopping.