Customer Satisfaction Surveys

Satisfaction web surveys can deliver a large volume of feedback from actual customers with real-world experiences. They can help you better understand your customers and what is important to them, equipping you to meet their specific needs instead of basing your strategy on assumptions.

Customer Satisfaction.

Our service is based on you and tailored to meet your need, from scoring, scenario and demographic.

Team Advancement.

The impact of watching an interaction through a customer’s eyes is really strong and an invaluable training tool, picking up expressions and nuances that cannot be questioned.

Improved Loyalty

By enhancing the customer experience in the future, customers will be happier. With satisfaction comes loyalty.

QR code delivery can make it easy for customers to let you know their thoughts in real time. Our systems are easy to use and quick to commission – you could start gathering feedback in a matter of days, with direct delivery of feedback to key managers. We have the tools to maximise the results, from unique receipt code recognition to automatic generation of discount codes on submission of feedback.

Inhouse staff surveys are a great way to assess feedback on new systems and training processes, whilst showing your staff their opinions are important to you.

Testimonials

Working across all sectors since 1995, the reputation of Amber Arch is second to none.

After meeting a number of recommended partners we decided that Amber Arch understood the strategic and operational reasons for the measurement and were willing to invest in an innovating measurement process. We have continued to innovate the process over the past years with the team from Amber Arch. We can honestly say the Amber Arch team delivered a value add to the services we are delivering on time with a very professional manner

Operations Manager, Facilities Management

"We have been working with Amber Arch for over twenty years and are delighted with their service. They offer us just what we need. They are adaptable, reliable and the quality is second to none. They have never missed a deadline for us and the range of reporting is perfect for us. In fact, everything we have asked for has been delivered on time and at the highest standard."

SALES DIRECTOR, FASHION RETAILER

Amber Arch immediately understood our requirements and provided a responsive and friendly customer service from day 1. The delivery of service was a huge improvement on that provided by our previous supplier, with reports being delivered much quicker, in a much simpler format and with much more insight. I wouldn’t hesitate in recommending the service of Amber Arch to anyone.

International Communications Manager, Jewellery Industry

PACKAGES

Mystery Shopping packages.

All our mystery shopping services, as well as the reports that go with them, are fully bespoke to you.

Comprehensive

With our comprehensive mystery shopper services, you will be able to make your company the best it can be.

Video

We have specialised video mystery shoppers who are able to record their visits using covert equipment.

Telephone

Our phone mystery shopping programmes provide a detailed insight into the specifics of your customer calls.

Online & Mail Order

online and mail-order mystery shopping programmes will inform your customers’ online experience.

Find out more about our services

We always want to hear from you! Let us know how we can help you and we’ll do our very best.

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Transform your business with our mystery shopping services.