Care Homes Mystery Shopping

Finding the right residence for a loved one is one of the most important decisions many people will make and it’s important that your customers get the best impression from the start. The shoppers who undertake our care home mystery shopping services here at Amber Arch will make the initial telephone enquiry then visit the home for a tour of the facilities. In some cases, our visits are totally unannounced and we have a tour without any home preparation so you can get a real feel of what is happening in your residences.

We can provide a detailed report of the visit to your care home, which is designed based on your needs and focuses on any areas that you feel are important. After an initial visit you can make changes, as your results may uncover an area that you want to particularly focus on. Changes to the reporting criteria can be made at any time and are free of charge ,— o our focus is on delivering a mystery shopping service that is tailored to you. We can carry out competitor visits with detailed comparison, which can pin point areas where you may be falling behind and losing out on potential new residents.

Testimonials

Working across all sectors since 1995, the reputation of Amber Arch is second to none.

"We have been working with Amber Arch for over twenty years and are delighted with their service. They offer us just what we need. They are adaptable, reliable and the quality is second to none. They have never missed a deadline for us and the range of reporting is perfect for us. In fact, everything we have asked for has been delivered on time and at the highest standard."

SALES DIRECTOR, FASHION RETAILER

After meeting a number of recommended partners we decided that Amber Arch understood the strategic and operational reasons for the measurement and were willing to invest in an innovating measurement process. We have continued to innovate the process over the past years with the team from Amber Arch. We can honestly say the Amber Arch team delivered a value add to the services we are delivering on time with a very professional manner

Operations Manager, Facilities Management

Amber Arch immediately understood our requirements and provided a responsive and friendly customer service from day 1. The delivery of service was a huge improvement on that provided by our previous supplier, with reports being delivered much quicker, in a much simpler format and with much more insight. I wouldn’t hesitate in recommending the service of Amber Arch to anyone.

International Communications Manager, Jewellery Industry

Find out more about our services

We always want to hear from you! Let us know how we can help you and we’ll do our very best.