Delivering high-quality mystery shopping services and opportunities since 1995

Mystery shopping services


Become a mystery shopper

The proven solution for your mystery shopping needs.

All our mystery shopping services, as well as the reports that go with them, are fully bespoke, ensuring that you get exactly the information most valuable to your business.

Comprehensive Mystery Shopping

Market Research

Customer Service Training

“We have been working with Amber Arch for over five years and are delighted with their service. They offer us just what we need. They are adaptable, reliable and the quality is second to none. They have never missed a deadline for us and the range of reporting is perfect for us. In fact, everything we have asked for has been delivered on time and at the highest standard.”

After meeting a number of recommended partners we decided that Amber Arch understood the strategic and operational reasons for the measurement and were willing to invest in an innovating measurement process. We have continued to innovate the process over the past years with the team from Amber Arch. We can honestly say the Amber Arch team delivered a value add to the services we are delivering on time with a very professional manner

Amber Arch immediately understood our requirements and provided a responsive and friendly customer service from day 1. The delivery of service was a huge improvement on that provided by our previous supplier, with reports being delivered much quicker, in a much simpler format and with much more insight. I wouldn’t hesitate in recommending the service of Amber Arch to anyone.

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