Bus journeys, trains, ferries and planes can all be assessed using mystery passengers provided by Amber Arch. As well as assessing the service being delivered, shoppers involved in our transport mystery shopping programmes can also undertake monitoring to provide data on whether services run to timetable.
Mystery shopping is proven to be the most effective way to accurately measure the service that your company is providing. Using a mystery passenger, you can see what your customers are seeing and use this to improve and maintain your business. Put the customer first by finding out what they think through subjective narratives, or get concrete analytical data showing which areas you are excelling in and which you could improve on.