SECTORS

Mystery Shopping In The Leisure Industry

Hotels, gyms, swimming pools, theatres, art galleries, bowling alleys, karaoke bars; all of these sectors can be helped by truly understanding their customer experience. Here at Amber Arch, we will work with you to devise the perfect mystery shopping programme in the leisure industry for you and your business. There is no obligation to set up a fixed schedule of visits when you work with us — we work to your needs focusing on providing a first class service. Our reports and summaries are designed around your brand with your colours and logos, so they are truly one of a kind.

 

All summaries are all included in your quotation; there are no hidden fees for sending these to you or any extra copies you may need. By working alongside us, you can see yourself through the eyes of your customers which will show you how to impress them in the future. We can track trends in your reports over time and show you where you are developing and where you may be falling behind. This will enable you to work on these areas to keep impressing your customers time and time again.

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Testimonials

Working across all sectors since 1995, the reputation of Amber Arch is second to none.

After meeting a number of recommended partners we decided that Amber Arch understood the strategic and operational reasons for the measurement and were willing to invest in an innovating measurement process. We have continued to innovate the process over the past years with the team from Amber Arch. We can honestly say the Amber Arch team delivered a value add to the services we are delivering on time with a very professional manner

Operations Manager, Facilities Management

"We have been working with Amber Arch for over twenty years and are delighted with their service. They offer us just what we need. They are adaptable, reliable and the quality is second to none. They have never missed a deadline for us and the range of reporting is perfect for us. In fact, everything we have asked for has been delivered on time and at the highest standard."

SALES DIRECTOR, FASHION RETAILER

Amber Arch immediately understood our requirements and provided a responsive and friendly customer service from day 1. The delivery of service was a huge improvement on that provided by our previous supplier, with reports being delivered much quicker, in a much simpler format and with much more insight. I wouldn’t hesitate in recommending the service of Amber Arch to anyone.

International Communications Manager, Jewellery Industry

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We always want to hear from you! Let us know how we can help you and we’ll do our very best.