Online Reporting - Amber Arch

Data at your fingertips

All completed reports on our system are visible on our fully secure portal, accessible only by those with login in credentials. These are permission based, meaning a store manager may only be able to see his store, a regional manager only see her region, and so on, with other key personnel given access to all results. Your portal will be bespoke to your company, fully branded and showing a wealth of summary and analysis data, tailored to your exact requirements and accessible 24/7, with results updated in real time.

Customer Satisfaction.

Our service is based on you and tailored to meet your needs.

Team Advancement.

We provide a service which determines your teams’ individual needs to ensure bespoke training and reporting unique to your teams needs.

Improved Productivity.

Enhance everyday productivity, retain your loyal customers or gain new ones, our service can help you to do this.

Our portal utilises the wide ranging and powerful functionality of Dragon. Want to compare performance over time, even down to a single question? Dragon can do that. Want to see top and low scorers at a glance? Dragon can do that. Want to identify areas of strength and weakness quickly? Yes, Dragon can do that too. Dragon can even be linked direct to your device for instant access to results.

Combining all these features means that our portal can be a one stop shop for all your research data. Compare and collate mystery shopping results with customer satisfaction feedback. Track which managers have rectified issues whilst keeping an eye on reviews posted online. Gather all the data relating to one store or region on one page – mystery shopping, customer satisfaction, social media, manager audits – Dragon really does make your life easier!

Testimonials

Working across all sectors since 1995, the reputation of Amber Arch is second to none.

Amber Arch immediately understood our requirements and provided a responsive and friendly customer service from day 1. The delivery of service was a huge improvement on that provided by our previous supplier, with reports being delivered much quicker, in a much simpler format and with much more insight. I wouldn’t hesitate in recommending the service of Amber Arch to anyone.

International Communications Manager, Jewellery Industry

"We have been working with Amber Arch for over twenty years and are delighted with their service. They offer us just what we need. They are adaptable, reliable and the quality is second to none. They have never missed a deadline for us and the range of reporting is perfect for us. In fact, everything we have asked for has been delivered on time and at the highest standard."

SALES DIRECTOR, FASHION RETAILER

After meeting a number of recommended partners we decided that Amber Arch understood the strategic and operational reasons for the measurement and were willing to invest in an innovating measurement process. We have continued to innovate the process over the past years with the team from Amber Arch. We can honestly say the Amber Arch team delivered a value add to the services we are delivering on time with a very professional manner

Operations Manager, Facilities Management

PACKAGES

Mystery Shopping packages.

All our mystery shopping services, as well as the reports that go with them, are fully bespoke to you.

Comprehensive

With our comprehensive mystery shopper services, you will be able to make your company the best it can be.

Video

We have specialised video mystery shoppers who are able to record their visits using covert equipment.

Telephone

Our phone mystery shopping programmes provide a detailed insight into the specifics of your customer calls.

Online & Mail Order

online and mail-order mystery shopping programmes will inform your customers’ online experience.

Find out more about our services

We always want to hear from you! Let us know how we can help you and we’ll do our very best.

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