Mystery Shopping Terms

Allocation of Work

Shoppers can assign work to themselves providing they meet the set criteria for that store. The criteria will include your shopper rating (see below), the time since you last mystery visited that branch, and personal details to ensure you meet the required profile for that store. If you do not meet the criteria, you can still apply for the job and the job will be allocated to the shopper most suited to the clients requirements. Jobs are put on the jobs board throughout the month, and jobs may well go back on the board if shoppers let us down, so it is worth checking often to ensure you do not miss out. If you have mystery shopped the store you have been allocated, for Amber Arch or any other mystery shopping company, within the last 12 months, you must bring this to the attention of Amber Arch prior to visiting

Shopper Ratings

All new shoppers who sign up begin with a rating of 5; therefore you are initially eligible to visit any store on our database. Once you begin work, your rating is then determined by the quality of your work. If you do not complete your scheduled job within the deadline, this could affect your average rating, and it may reduce to a 2 or 3. If this happens you will only be able to apply for work, and will no longer be able to self assign. If you continue to complete your work on time, and to a high standard, your rating will improve, and in some cases you may get priority over other shoppers when new work is offered.

Start Dates and Due Dates

The start date is the date you can commence your work, the due date is the date we must have the report by. On some of the guidelines you are told you have a maximum of 24 hours after the visit to complete the report and send it to us; please note, if you have chosen to do the work on the due date, you no longer have 24 hours to submit the work; it must be submitted that day. Any work that is not in by the start of business the day after the due date will be re-allocated to someone else, and your rating will be reduced. We are aware that sometimes problems occur and sometimes you have to re-schedule visits. If this happens, all you need to do is ask for an extension as soon as you are aware of the problem – if we can do this we will, and on most occasions we can. If you do receive an extension, this will not affect your rating.

Problems and Queries    

If you are unsure about what to do during a visit or if the guidance is unclear, please contact us before you leave home and we will be happy to help. If the visit does not go as you expected, please call us immediately for assistance (numbers below) and again we will advise you on the best course of action. If you do not complete the visit to the required standard, we may not be able to pay you. However, if you call us and let us know your issue, we will usually be able to help rescue the visit!


Payments are processed once your reports are finalised and sent to the client.

Please allow 6 weeks for payments to be processed, however in most cases payment is made earlier than this. Pay runs are completed every two weeks.

All payments are made via Pay Pal using the email address we hold for you on your profile, if this is not your Pay Pal email you must inform Amber Arch ASAP.

Contact Information

Office hours: Monday to Thursday 8.30 to 5pm, and Friday 8.30 to 4.30pm.

Office Number: 0191 4922020

Out of office contact numbers:

Lindsey – 07794 186755

Katie – 07940 500368

If your enquiry is urgent and the mobile goes unanswered, please try another person on the list, or leave a message and we will get back to you as soon as we can.

Terms & Conditions can be viewed here