From test drives, through to part exchanges, to finance quotations and servicing, whether you are a nationwide chain or a local dealership, Amber Arch can work with you through our automotive mystery shopping services. We can assess every aspect of your customer’s journey, using standard, telephone or video mystery shopping . This service brings to life the customer’s experience and will help you to highlight areas which might be causing you to lose sales to your competitors.
Our specialised automotive mystery shopping will identify your problem areas so you can target them and remove these issues. We can then track the progress of your staff as we help you to improve your services. We can also shine a light on why your customers would choose you over anyone else, in order to get a clear picture of where your services excel and impress.