Interactive Management Reports

Ensure that your staff get the most from mystery shopping reports with our interactive reports. At the most basic level these can require a manager to add feedback directly onto the report on screen but can also request action plans and note training needs from multiple layers of the management team.

Customer Satisfaction.

Our service is based on you and tailored to meet your needs.

Team Advancement.

We provide a service which determines your teams’ individual needs to ensure bespoke training and reporting unique to your teams needs.

Improved Productivity.

Enhance everyday productivity, retain your loyal customers or gain new ones, our service can help you to do this.

We also offer Kaizen Action Plans, a one stop shop for remediation. These create a centralised area to discuss and address problems as identified in mystery shopping reports, with targets for action and email triggers to alert staff to incoming deadline. Key managers are given access to the portal where actions can be noted, photos uploaded to demonstrate compliance and feedback. The rate of remediation can also be tracked, a useful KPI. Contact us to talk about how the system could help you.
Want to have all of your store and branch data in one place? Our system can also store any internal audits, giving managers the access to fill these out on any device and include the results instantly.

Testimonials

Working across all sectors since 1995, the reputation of Amber Arch is second to none.

Amber Arch immediately understood our requirements and provided a responsive and friendly customer service from day 1. The delivery of service was a huge improvement on that provided by our previous supplier, with reports being delivered much quicker, in a much simpler format and with much more insight. I wouldn’t hesitate in recommending the service of Amber Arch to anyone.

International Communications Manager, Jewellery Industry

"We have been working with Amber Arch for over twenty years and are delighted with their service. They offer us just what we need. They are adaptable, reliable and the quality is second to none. They have never missed a deadline for us and the range of reporting is perfect for us. In fact, everything we have asked for has been delivered on time and at the highest standard."

SALES DIRECTOR, FASHION RETAILER

After meeting a number of recommended partners we decided that Amber Arch understood the strategic and operational reasons for the measurement and were willing to invest in an innovating measurement process. We have continued to innovate the process over the past years with the team from Amber Arch. We can honestly say the Amber Arch team delivered a value add to the services we are delivering on time with a very professional manner

Operations Manager, Facilities Management

PACKAGES

Mystery Shopping packages.

All our mystery shopping services, as well as the reports that go with them, are fully bespoke to you.

Comprehensive

With our comprehensive mystery shopper services, you will be able to make your company the best it can be.

Video

We have specialised video mystery shoppers who are able to record their visits using covert equipment.

Telephone

Our phone mystery shopping programmes provide a detailed insight into the specifics of your customer calls.

Online & Mail Order

online and mail-order mystery shopping programmes will inform your customers’ online experience.

Find out more about our services

We always want to hear from you! Let us know how we can help you and we’ll do our very best.

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Transform your business with our mystery shopping services.