Online shopping is convenient, efficient and time effective and is used by millions of consumers around the world. But what do your customers think about the online services offered by your company? Do your orders arrive on time, addressed and delivered correctly? Is the item as per its description? How effective is your returns policy? Our online and mail order mystery shopping programmes here at Amber Arch will provide you with an insight into your customers’ experiences online.
Choose us for online and mail order mystery shopper services and we will provide you with vital information, from accessing your website to ordering products online, cancelling orders, booking/cancelling appointments and simply checking out the ease of navigating your website. We can also test and monitor your social media channels – quickly becoming one of the main ways that people communicate, it is vital that you are impressing your customers with quick and detailed responses on these platforms as well. With a fully comprehensive report we can show you your service from your customers’ perspective. Your results will indicate the areas that you need to focus on to amaze your customers and we can track your progress in these areas as well as overall using our interactive reporting system. Whether you are looking to monitor something specific or you would like advice on what you need to look for, we can help you set up a mystery shop which will present crucial information on how you can surpass your competitors.
A bad experience can make a customer unsure of using your service again. Using our online mystery shopping programmes, you can reduce the chance of losing customers and instead gain more!
Customer Service Training
If you’re a business professional, our training department can help you to develop your team, allowing them to achieve their full potential. Whether you have one store and are looking for a sales training course, or 500 stores and are keen to develop your future strategy, we can help you find the best customer service training program to suit your business. On joining Amber Arch, you will have an initial discussion with our customer service training consultants to establish what route you would like your program to take. Rest assured that we develop training programmes to suit your particular business needs. Some of our packages offer a full week of ongoing training in-house, while others can involve large group training sessions and on-the-job coaching. With our independent ideas and resources, we can devise training programmes that make real improvements to your customer service standards.
Market research
Amber Arch is here to help you ascertain all you need to know about the service you are delivering. We have a number of market research strategies, all listed below, which show how your customers value what you do. We use the information to help devise the perfect mystery shopper services for your business, as well as identifying the training needs of your staff.
Exit Polls • Focus Groups • Customer & Staff Satisfaction Surveys • Improving Market Research
Did you know?
The biggest factor between competitors after price is the customer service they offer...