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When you tell your friends you are a mystery shopper….

They will say how fabulous, how lucky you are and how they always wanted to become a mystery shopper. They will usually add on to this that they love shopping and can be very critical.  It is usually at this point that my face says it all. Mystery shopping has nothing to do with shopping […]

Katie Paterson

Measuring Customer Service

It has never been more important to know understand what happening in your outlets. Every business needs to know what the experience is like for their customers. Are they treated in a way that values them, would they always want a repeat visit and do they leave thinking that was fabulous, nothing more could have […]

Katie Paterson

Satisfaction Surveys & Social Media Monitoring

Our Customer and staff satisfaction surveys have never been as popular in the work place as they are today. More and more companies appreciate how important it is to measure the service that they are delivering. They want to ensure that they are doing all they can and our online satisfaction surveys are a quick […]

Katie Paterson

Featured Case Studies

"We have been working with Amber Arch for over twenty years and are delighted with their service. They offer us just what we need. They are adaptable, reliable and the quality is second to none. They have never missed a deadline for us and the range of reporting is perfect for us. In fact, everything we have asked for has been delivered on time and at the highest standard."

SALES DIRECTOR, FASHION RETAILER

"We have been working with Amber Arch for over twenty years and are delighted with their service. They offer us just what we need. They are adaptable, reliable and the quality is second to none. They have never missed a deadline for us and the range of reporting is perfect for us. In fact, everything we have asked for has been delivered on time and at the highest standard."

SALES DIRECTOR, FASHION RETAILER

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