Retail Mystery

The home of mystery shopping and where Amber Arch started in 1995. Our retail mystery shopping services cover businesses across the entire retail market; no client is too big or too small for us. We have come a long way over the years, mostly down to word of mouth recommendations from retailers who we have developed strong working relationships with. We know that every retailer is different and therefore we provide a service which matches your individuality and is created to meet your needs. Whether you would like to improve your customer service, develop your employee’s product and brand knowledge, enhance everyday productivity, retain your loyal customers or gain new ones, our service can help you to do this.

Put yourself in your customer’s shoes through our comprehensive reports, which are available 24/7 for your convenience. We take pride in our work and always aim to deliver the best quality that we can. There is no other company which dedicates as much time as us per report, just to ensure you are getting the most accurate and detailed report possible. We can also offer mail order and returns assessment in our extensive mystery shopping programmes for the retail sector, so that you can monitor your service and find ways to improve and impress your customers! Whether you know exactly what you want or you don’t know where to start, at Amber Arch we can provide help and advice on how to get the most out of our service to help your company advance.


Working across all sectors since 1995, the reputation of Amber Arch is second to none.

Find out more about our services

We always want to hear from you! Let us know how we can help you and we’ll do our very best.