Retail Mystery Shopping

The home of mystery shopping and where Amber Arch started in 1995. Our retail mystery shopping services cover businesses across the entire retail market; no client is too big or too small for us. We have come a long way over the years, mostly down to word of mouth recommendations from retailers who we have developed strong working relationships with. We know that every retailer is different and therefore we provide a service which matches your individuality and is created to meet your needs. Whether you would like to improve your customer service, develop your employee’s product and brand knowledge, enhance everyday productivity, retain your loyal customers or gain new ones, our service can help you to do this.

Put yourself in your customer’s shoes through our comprehensive reports, which are available 24/7 for your convenience. We take pride in our work and always aim to deliver the best quality that we can. There is no other company which dedicates as much time as us per report, just to ensure you are getting the most accurate and detailed report possible. We can also offer mail order and returns assessment in our extensive mystery shopping programmes for the retail sector, so that you can monitor your service and find ways to improve and impress your customers! Whether you know exactly what you want or you don’t know where to start, at Amber Arch we can provide help and advice on how to get the most out of our service to help your company advance.

Testimonials

Working across all sectors since 1995, the reputation of Amber Arch is second to none.

Amber Arch immediately understood our requirements and provided a responsive and friendly customer service from day 1. The delivery of service was a huge improvement on that provided by our previous supplier, with reports being delivered much quicker, in a much simpler format and with much more insight. I wouldn’t hesitate in recommending the service of Amber Arch to anyone.

International Communications Manager, Jewellery Industry

"We have been working with Amber Arch for over twenty years and are delighted with their service. They offer us just what we need. They are adaptable, reliable and the quality is second to none. They have never missed a deadline for us and the range of reporting is perfect for us. In fact, everything we have asked for has been delivered on time and at the highest standard."

SALES DIRECTOR, FASHION RETAILER

After meeting a number of recommended partners we decided that Amber Arch understood the strategic and operational reasons for the measurement and were willing to invest in an innovating measurement process. We have continued to innovate the process over the past years with the team from Amber Arch. We can honestly say the Amber Arch team delivered a value add to the services we are delivering on time with a very professional manner

Operations Manager, Facilities Management

Find out more about our services

We always want to hear from you! Let us know how we can help you and we’ll do our very best.