Start Tracking the Entire Customer Experience
For most shoppers, the customer experience begins and ends with online reviews. Whether customers are looking for a new restaurant or a new product, reviews and profile information affect their purchasing decision. After they finish their experience, online reviews are the best, most natural source to collect customer feedback in volume. Amber Arch can automatically collect and report on customer feedback and online reviews from Yelp, Google, Facebook, TripAdvisor and over 50 other social media and review sites.
Find out what customers are saying across a huge range of review sites
Ensure that your outlet details and opening times are correct on all sites, a major bugbear to customers.
See which reviews have been responded to. Engagement with reviews can help reassure disappointed customers and shows an intention to improve.