Social Media Monitoring

Start Tracking the Entire Customer Experience

For most shoppers, the customer experience begins and ends with online reviews. Whether customers are looking for a new restaurant or a new product, reviews and profile information affect their purchasing decision. After they finish their experience, online reviews are the best, most natural source to collect customer feedback in volume. Amber Arch can automatically collect and report on customer feedback and online reviews from Yelp, Google, Facebook, TripAdvisor and over 50 other social media and review sites.

Customer Satisfaction.

Find out what customers are saying across a huge range of review sites

Team Advancement.

Ensure that your outlet details and opening times are correct on all sites, a major bugbear to customers.

Improved Productivity.

See which reviews have been responded to. Engagement with reviews can help reassure disappointed customers and shows an intention to improve.

Why Online Reputation Matters

91% of people regularly or occasionally read online reviews
84% trust online reviews as much as a personal recommendation
94 % of consumers will consider a business that has a four-star rating, but only 57% will consider a business that has a three-star rating.
Responding to reviewers’ concerns shows that you value their feedback and that you’re always striving to improve.

Maintain Online Brand Consistency

Online profiles are often a customer first experience with a brand. Through partnership with Reply Pro, you can now start tracking your online reputation through SASSIE.

Testimonials

Working across all sectors since 1995, the reputation of Amber Arch is second to none.

"We have been working with Amber Arch for over twenty years and are delighted with their service. They offer us just what we need. They are adaptable, reliable and the quality is second to none. They have never missed a deadline for us and the range of reporting is perfect for us. In fact, everything we have asked for has been delivered on time and at the highest standard."

SALES DIRECTOR, FASHION RETAILER

Amber Arch immediately understood our requirements and provided a responsive and friendly customer service from day 1. The delivery of service was a huge improvement on that provided by our previous supplier, with reports being delivered much quicker, in a much simpler format and with much more insight. I wouldn’t hesitate in recommending the service of Amber Arch to anyone.

International Communications Manager, Jewellery Industry

After meeting a number of recommended partners we decided that Amber Arch understood the strategic and operational reasons for the measurement and were willing to invest in an innovating measurement process. We have continued to innovate the process over the past years with the team from Amber Arch. We can honestly say the Amber Arch team delivered a value add to the services we are delivering on time with a very professional manner

Operations Manager, Facilities Management

PACKAGES

Mystery Shopping packages.

All our mystery shopping services, as well as the reports that go with them, are fully bespoke to you.

Comprehensive

With our comprehensive mystery shopper services, you will be able to make your company the best it can be.

Video

We have specialised video mystery shoppers who are able to record their visits using covert equipment.

Telephone

Our phone mystery shopping programmes provide a detailed insight into the specifics of your customer calls.

Online & Mail Order

online and mail-order mystery shopping programmes will inform your customers’ online experience.

Find out more about our services

We always want to hear from you! Let us know how we can help you and we’ll do our very best.

GET STARTED

The latest from the industry.

Transform your business with our mystery shopping services.