Social Media Monitoring

Your online reputation has never been more important 

Start Tracking the Entire Customer Experience

For most shoppers, the customer experience begins and ends with online reviews. Whether customers are looking for a new restaurant or a new product, reviews and profile information affect their purchasing decision. After they finish their experience, online reviews are the best, most natural source to collect customer feedback in volume. Amber Arch can automatically collect and report on customer feedback and online reviews from Yelp, Google, Facebook, TripAdvisor and over 50 other social media and review sites.

Customer Satisfaction.

Find out what customers are saying across a huge range of review sites

Team Advancement.

Ensure that your outlet details and opening times are correct on all sites, a major bugbear to customers.

Improved Productivity.

See which reviews have been responded to. Engagement with reviews can help reassure disappointed customers and shows an intention to improve.

Why Online Reputation Matters

91% of people regularly or occasionally read online reviews
84% trust online reviews as much as a personal recommendation
94 % of consumers will consider a business that has a four-star rating, but only 57% will consider a business that has a three-star rating.
Responding to reviewers’ concerns shows that you value their feedback and that you’re always striving to improve.

Maintain Online Brand Consistency

Online profiles are often a customer first experience with a brand. Through partnership with Reply Pro, you can now start tracking your online reputation through SASSIE.


Working across all sectors since 1995, the reputation of Amber Arch is second to none.


Mystery Shopping packages.

All our mystery shopping services, as well as the reports that go with them, are fully bespoke to you.

Find out more about our services

We always want to hear from you! Let us know how we can help you and we’ll do our very best.


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