Your bespoke mystery shopping solution.
Have you ever wanted to experience your outlets as a customer? The customer view offered by our video mystery shopping assessments here at Amber Arch is second to none and can be provided with or without a fully scored and narrative report should you wish. Our videos are embedded into secure online documents, meaning that you can watch the action 24/7, wherever you wish, rather than having to distribute DVDs companywide. However, if you would prefer your videos in another format, we can do this for you.
Our service is based on you and tailored to meet your need, from scoring, scenario and demographic
The impact of watching an interaction through a customer’s eyes is really strong and an invaluable training tool, picking up expressions and nuances that cannot be questioned.
By enhancing the customer experience in the future, customers will be happier. With satisfaction comes loyalty.