We offer a range of charity mystery shopping services here at Amber Arch catered to meet your needs. Currently used by a number of charities, anything from mystery shopping their stores and rehoming centres, to assessing their online and telephone donations teams can be arranged. With the rising cost of everyday life, it is increasingly difficult for people to offer their money to other causes. Our mystery shopping services can show you where you may be losing out on potential donations and supporters, as well as how to increase the trust between your charity and your supporters.
Are your regular supporters being kept updated? Are your retail staff providing excellent customer service? Is your website easy to use? Are your call handlers making the most of potential enquires? Are your rehoming centres showing how much you care? Our bespoke charity mystery shopping programme can track your progress and highlight any trends that appear in your results. With 24-hour access to our interactive reporting system, you can easily see areas where you excel and areas that need improvement. If you would like to change your reports at any time and have our dedicated mystery shoppers look for something different during their visits, we can do this for you. Our service is dedicated to you.