Bespoke services designed to meet your exact needs
Tailored to your needs.
Our service is based on you and tailored to meet your needs, so if there is something you want to find out about your business, why not get in touch.
Interactive System.
Our interactive system means that after we have set up the summaries that you want, you can also use the tools to configure your own requirements whenever you need to.
Bespoke Analytics
Fully bespoke reports, ensuring that you get exactly the information most valuable to your business.
Custom Services.
There is no job too big or too small for us here at Amber Arch and as we are proud of the work we do, we love a challenge.
Social Media Monitoring
If you’re a business professional, finding out what your customers are saying online can help you develop and improve.
Market Research
We have a number of market research strategies including customer satisfaction reporting and exit polls.
Mystery Shopping
All our mystery shopping services here at Amber Arch, as well as the reports that go with them, are fully bespoke, ensuring that you get exactly the information most valuable to your business. Scoring can be calculated to your own specification, whilst shopper comments can range from bullets highlighting the most important and interesting aspects of their visits to a full narrative of their journey in-store.
Mystery Shopping packages.
All our mystery shopping services, as well as the reports that go with them, are fully bespoke to you.
Comprehensive
With our comprehensive mystery shopper services, you will be able to make your company the best it can be. Read more
Video
We have specialised video mystery shoppers who are able to record their visits using covert equipment. Read more
Telephone
Our phone mystery shopping programmes provide a detailed insight into the specifics of your customer calls. Read more
Online & Mail Order
online and mail-order mystery shopping programmes will inform your customers’ online experience. Read moreAre you ready to transform your business's customer service?
Our service is based on you and tailored to meet your needs, so if there is something you want to find out about your business, why not get in touch and we will suggest ways in which we can get you that information?
Find out more about our services
We always want to hear from you! Let us know how we can help you and we’ll do our very best.