All our mystery shopping services here at Amber Arch, as well as the reports that go with them, are fully bespoke, ensuring that you get exactly the information most valuable to your business. Scoring can be calculated to your own specification, whilst shopper comments can range from bullets highlighting the most important and interesting aspects of their visits, to a full narrative of their journey in store.

Our service is based on you and tailored to meet your needs, so if there is something you want to find out about your business, why not get in touch and we will suggest ways which we can get you that information? You can access your reports 24/7 by logging into our easy access operating system with a secure login and password. Here you can also access your results from all your past mystery visits, looking for trends, progress or key areas that you need to focus on. Our interactive system means that after we have set up the summaries that you want, you can also use the tools to configure your own requirements whenever you need to. There is no job too big or too small for us here at Amber Arch and as we are proud of the work we do, we love a challenge. Contact us today and see what we could offer you.

market research

Customer Service Training

If you’re a business professional, our training department can help you to develop your team, allowing them to achieve their full potential. Whether you have one store and are looking for a sales training course, or 500 stores and are keen to develop your future strategy, we can help you find the best customer service training program to suit your business. On joining Amber Arch, you will have an initial discussion with our customer service training consultants to establish what route you would like your program to take. Rest assured that we develop training programmes to suit your particular business needs. Some of our packages offer a full week of ongoing training in-house, while others can involve large group training sessions and on-the-job coaching. With our independent ideas and resources, we can devise training programmes that make real improvements to your customer service standards.

customer service

Market research

Amber Arch is here to help you ascertain all you need to know about the service you are delivering. We have a number of market research strategies, all listed below, which show how your customers value what you do. We use the information to help devise the perfect mystery shopper services for your business, as well as identifying the training needs of your staff.

Exit Polls • Focus Groups • Customer & Staff Satisfaction Surveys • Improving Market Research

Did you know?

The biggest factor between competitors after price is the customer service they offer...

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