user log in

User name:

Password:

user login bottom

Mystery Shopping

Amber Arch specialises in providing mystery shopping programmes and as such are customer service monitoring experts. Our mystery shopping team will work with you to provide efficient and accurate service measurements and analysis. We can show you exactly what you need to know, when you need to know it.

We provide a range of bespoke services for clients to measure levels of customer service, including:

  • Retail mystery shopping
  • Video mystery shopping
  • Telephony mystery shopping
  • Internet mystery shopping
  • and Competitor mystery shopping.
We also offer training and development programmes, staff satisfaction surveys and focus groups.

A Leading Mystery Shopping Company

Awarding excellence is very important to us and hence we also provide all mystery shopping for the British Council of Shopping Centre (BCSC) ACE awards, Toy Retailer of the Year awards and the Go Outdoors awards.

Amber Arch has gained an excellent reputation for being a high quality mystery shopping company, you can be sure that the measure of customer satisfaction we retrieve is honest and accurate. If you require any additional information regarding mystery shopping or how to becoming part of our mystery shoppers team, then please view our contact us page.

more info on mystery shopping..

Mystery Shoppers Company

Amber Arch will cost-effectively provide knowledge that will be come invaluable to help develop your competitive edge and build customer loyalty. Please find a list below of the services that we provide.

  • Mystery Shopping Programmes
  • Video Mystery Shopping
  • Telephone Mystery Shopping
  • Mail Order/Internet Mystery Shopping
  • Competitor Visits
  • Focus Groups
  • Exit Polls
  • Training
  • Staff Satisfaction Surveys

All Rights Reserves to Amber Arch - Mystery Shopping - 2008
SEO by Creare Communications


Mystery Shoppers, Mystery Shopping, Mystery Shopping Company

Mystery Shoppers perform an invaluable market research service to many companies. The information provided by mystery shopping is often extremely useful as it can help many companies improve their customers' experience when using their product or services. As customer power has increased with the use of online social media, where a disgruntled customer can inform a lot of people of their negative experiences, it is becoming increasingly important to listen to your customers needs and desires. By using a repuatable mystery shopping company such as Amber Arch you can gather an enormous amount of information, such as where your company excels as well as where improvements can be made, to ensure that your valuable customers keep coming back and spending their hard earned cash with you, rather than your competitors.