
Mystery Shopping
Amber Arch specialises in providing mystery shopping programmes and as such are customer service monitoring experts. Our mystery shopping team will work with you to provide efficient and accurate service measurements and analysis. We can show you exactly what you need to know, when you need to know it.
We provide a range of bespoke services for clients to measure levels of customer service, including:
- Retail mystery shopping
- Video mystery shopping
- Telephony mystery shopping
- Internet mystery shopping
- and Competitor mystery shopping.
A Leading Mystery Shopping Company
Awarding excellence is very important to us and hence we also provide all mystery shopping for the British Council of Shopping Centre (BCSC) ACE awards, Toy Retailer of the Year awards and the Go Outdoors awards.
Amber Arch has gained an excellent reputation for being a high quality mystery shopping company, you can be sure that the measure of customer satisfaction we retrieve is honest and accurate. If you require any additional information regarding mystery shopping or how to becoming part of our mystery shoppers team, then please view our contact us page.
Mystery Shoppers Company
Amber Arch will cost-effectively provide knowledge that will be come invaluable to help develop your competitive edge and build customer loyalty. Please find a list below of the services that we provide.
- Mystery Shopping Programmes
- Video Mystery Shopping
- Telephone Mystery Shopping
- Mail Order/Internet Mystery Shopping
- Competitor Visits
- Focus Groups
- Exit Polls
- Training
- Staff Satisfaction Surveys
