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Mystery Shopping

Amber Arch specialises in providing mystery shopping programmes and as such are customer service monitoring experts. Our mystery shopping team will work with you to provide efficient and accurate service measurements and analysis. We can show you exactly what you need to know, when you need to know it.

We provide a range of bespoke services for clients to measure levels of customer service, including retail mystery shopping, video mystery shopping, telephony mystery shopping, internet mystery shopping and competitor mystery shopping. We also offer training and development programmes, staff satisfaction surveys and focus groups.

Awarding excellence is very important to us and hence we also provide all mystery shopping for the British Council of Shopping Centre (BCSC) ACE awards, Toy Retailer of the Year awards and the Go Outdoors awards.

Amber Arch has gained an excellent reputation for being a high quality mystery shopping company, you can be sure that the measure of customer satisfaction we retrieve is honest and accurate. If you require any additional information regarding mystery shopping or how to becoming part of our mystery shoppers team, then please view our contact us page.